I saw in the referrers that a lot of people are trying to figure out how to terminate their Starhub Cable TV from my previous post. So, here’s their reply on how you can do it, straight from the horse’s mouth (from an email that I sent them). You may be penalised for early termination, like mine. But here’s how:

Dear XXXX

Thank you for your email of (dd/mm/yyyy).

Your Cable TV service is under a promotional contract till (dd/mm/yyyy). The early termination charge for the contract is
$_____. You may choose to personally return the cable TV equipment toย Starhub Customer Service Centres (CSCs) at:

4 Tampines Central 5
#02-27/28 Tampines Mall
Singapore 529510
Operating hours: Mondays to Sundays, 1030hrs to 2100hrs, or

1 Raffles Place
#B1-02 OUB Centre
Singapore 048616
Operating hours: Mondays to Sundays, 1030hrs to 1930hrs, or

68 Orchard Road
#02-01 Plaza Singapura
Singapore 238839
Operating hours: Mondays to Sundays, 1030hrs to 2100hrs.

1 HarbourFront Walk
#02-216 VivoCity
Singapore 098585
Operating hours: Monday to Sundays, 1030hrs to 2100hrs

Please return the following items:
1 x Digital Set Top Box
1 x RF Cable
1 x AV Cable
1 x Digital Remote Control (with Batteries)
1 x Power Cord
1 x Smart Card

You can authorize someone else to return the Digital Cable equipment with a written authorization letter and a photocopy of your NRIC. Alternatively, you may wish to arrange for our service personnel to pick up the equipment from the billing address. Please note that a service and transportation fee of $30 (exclusive of GST) is applicable.

If you have further enquires, please contact us at this email address (customerservice@starhub.com) or fax to 6725 1603.

Best regards

XXXXX
Customer Affairs

I am not advocating that you should terminate your Starhub Cable TV, but this is just a guide for those who are interested. ๐Ÿ™‚



Reader's Comments

  1. humanbear | April 5th, 2008 at 6:47 pm

    just wanted to say thanks for posting this, it’s really pretty useful. ๐Ÿ™‚ pretty silly that starhub doesn’t have its own guide.

  2. ck | October 7th, 2008 at 11:16 am

    Awesome. great post.I needed this info and was on call waiting for 30mins with Starhub.

  3. stef | May 9th, 2010 at 10:35 pm

    thanks so much for posting this – it’s a pity that this information is not on starhub’s site.

  4. ease | May 10th, 2010 at 8:53 pm

    thanks lots! i have all but one of the cable…dont know if i have to pay anything… ๐Ÿ™

  5. kozik | June 12th, 2010 at 5:24 pm

    thanks for the info, wat if we passed the 3 months period? will there still be any charges for termination?

  6. Dave Hazelwood | October 13th, 2010 at 7:20 pm

    Imagine having to return the batteries ! How freaking CHEAP can they get?

  7. kslim | November 6th, 2010 at 5:40 pm

    thanks for the feedback.

  8. Antonis | April 19th, 2011 at 11:55 am

    Thanks that was really useful. But really pathetic and embarrassing service from starhub.
    And what if I don’t return the remote control with batteries?!? Are they going to charge for that?

  9. Amit Agarwal | June 22nd, 2011 at 3:53 pm

    Hi, Many thanks.

    You saved a lot of time and effort which I would have spent calling star hub.

    Thanks

  10. cuihong | July 15th, 2011 at 3:23 am

    so just get everything done and return to starhub shop?
    really that simple?

  11. mandy | November 10th, 2011 at 4:36 pm

    Anyone out there who terminated their starhub cable TV connection recently? what does the Digital Cable equipment consist of? I am planning to go with terminating my TV connection. Just not able to reach their customer service contact….

  12. mandy | November 10th, 2011 at 4:48 pm

    I just went thro’ the starhub website and found this info. Hope this helps:

    Equipment to bring along for termination
    Analogue Box โ€“ Box, Power cord and Remote control or
    Digital Box โ€“ Box, Power cord, Smart card, Remote control and RCA Cable or
    HD Box โ€“ Box, Power cord, Remote control, Component cable, Smart card and RCA Cable or
    HubStation โ€“ Box, Power cord, Smart card, Remote control and RCA Cable

  13. Tirtha Sarkar | February 4th, 2013 at 12:19 am

    The most pathetic cable TV service provider I have ever seen. Not only do you not get a notification that your cable contract is coming up, and you find out when you get your paper statement, they charge you the premium rate for the period between the day you contract ends and the day you receive the paper statement! They expect you to remember your account end date – just another scheme to make money because they know most people have better things to remember. Absolute crooks!

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