Or maybe it’s just me who got it wrong from the start…

Got this letter from M1 yesterday and at first glance, I thought something didn’t sound quite right, or at least not what I thought it was. See if you can spot anything wrong here:

Dear Valued Customer,

In response to customer feedback, M1 will now increase the limit on month data usage to 50GB.

With effect from 1 November 2007, you will enjoy more freedom to download, email and surf with up to 50GB of data every month, for the same monthly subscription on your current Broadband plan. Any incremental usage beyond the free data bundle of 5GB will be charged at the usual rate of $4.28/GB, in blocks of 1GB, up to a maximum of 50GB.

We value your support and look forward to providing you with further service enhancements.

For more details, please visit our website at www.m1.com.sg/broadband

Click below to see what doesn’t sound right…

At first, I thought they were going to increase my free bundle (of 5GB) up to 50GB (to compete with Starhub’s bundle of unlimited data usage). Then I realised that… it’s not the case! What they actually meant was that instead of charging you up to 10GB (as per previous service agreement, if information is still old at the URL provided), now they can charge you up to 50GB!

So… I was thinking to myself, what’s the point of the letter? I’m still capped at 5GB anyway! I hope no one else mistook the meaning and thought that it meant more free data bundle.

This is really misleading. M1 shouldn’t have sent out this letter.

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