I received a notice of service suspension from PacNet recently citing that I failed to make payment for services rendered. This is totally ridiculous because I made advanced payment in June 2007 to beat the 7% GST that would be chargeable for payments made after that date, and for that matter, I made a year’s advanced payment. How am I sure that I didn’t make a mistake? Well, I got one of their "portable MP3 speakers" for making a year’s advanced payment.

The thing is, I called them up this morning and asked them about the outstanding about of S$29.87. They said that I only made a payment of S$25.00 in June and none of the S$100++ payment that I made was reflected in their system. So the message that was sent to me was that – unless I can prove that I made payment to them, I can go suck thumb.

There are a few things that I was careless about. Firstly, I didn’t check the following month’s bill to make sure that the payment was reflected. This was because I had made advanced payments to PacNet in previous years (I had been with PacNet since it was "TechNet times"). Secondly, I should have kept the receipt. So now, I can only sit back and suck thumb.


I am just amazed that for a company that big (at least somewhat big in the context of Singapore SMEs), something like this can go wrong, and they are asking their customers to bear the brunt of their mistake. Attempts to speak to their manager was futile and the customer service officer was totally not helpful except that "she’d get back to me again". I am so pissed off about the entire incident but I know that there is nothing else I can do. The valuable "@pacific.net.sg" email address was all I needed as it had been with me for the longest time. Even though I have my "free mail" accounts, a "non free mail" account might some times be still useful because registration at some sites do not accept "free mail" accounts.

So now, it seems like my previous payment had been "forfeited" in lieu of my "sucker" loyalty to PacNet and I have no choice but to fork out more money to prevent legal actions being taken against me. Is there anything else I can do?

If you are putting up a different identity than who you really are on Facebook, you may be jailed, especially if you call yourself Lee Kuan Yew or derivatives of that name – in the Singapore context, that is.

I remembered that I actually joined Facebook as far back as 2005, when it was still a closed network – and was only open to students with a university account. I signed up for much pestering from a few friends and forgot totally about it. It was only in recent months that the account was "rekindled". However, I realised that not everyone on Facebook is as real as I thought it was, although most people are. Well, I hope it won’t go the way of Friendster.

What’s wrong with Friendster, you might ask? I’m not really sure, but it just feels… passe. =P

A MOROCCAN man earned himself a jail sentence for setting up a Facebook account in the name of Prince Moulay Rachid.

Despite an appeal for clemency, the court slapped Fouada Mortada, 26, with a three- year jail term and 10,000 dirhams (S$1,800) fine for falsifying data and imitating the prince. Mortada said he set up the account out of admiration for the 37-year-old prince.

Article obtained from straitstimes.com on 24th February 2008

Nokia Singapore is served with a seizure notice, after it failed to attend court proceedings filed by an unhappy customer. The story goes that a customer bought a Nokia E61i which refused to power up – and Nokia refused to exchange it for a new one. The angry customer got fed up after sending it for repairs a few times and filed a small claims against Nokia.

Nokia had initially tried to settle it out of court by either exchange for a new E61i or refunding her with S$388 – the cost of the phone with a 2 year Starhub contract. However, she was seeking the full cost of the phone – which I thought may be a reasonable request since she would still be bounded by the contract and will not be able to get another phone at a discounted price without terminating her current contract; although it puzzles me why she would not want the exchange.

However, Nokia failed to attend the proceedings that followed, and a seizure notice was issued in favour of the affidavit.

A few things amazed me in this incident. Firstly, I am surprised how a small incident can blow into something this big. I am sure Nokia was unpleasantly surprised by the bailiff’s visit. Secondly, it does seem that when consumers decide to take things into their hands, unexpected outcome can and will happen; and thirdly, the account of the incident does seem to portray how most companies treat their customers as noise in the background after a deal is sealed.

This reminded me of how a friend of mine had a broken zip on her shoes after getting it for 1 week and the shop attributed it to "wear and tear". I mean, how in the world do you account for wear and tear on a zip that’s covered by your jeans most of the time when worn, and for a supposedly good pair of shoe that costs over S$168? The store manager apparently tried to play delay tactics about the repair, blaming shipment delays due to floods and all and promising to send the shoes back to somewhere in the EU when it only made it’s way to the Malaysia factory. Pissed off, I sent an email to their HQ and reiterated the entire incident. We were given a full refund in the end with an apology.

Sometimes, when the customers try to be reasonable, they are treated as noise. However, companies have to learn that as customers get more educated on their rights, they should learn to treat customers in a more reasonable and proper manner.

EARLIER this month, Ms Tan Geok Hoon marched into Nokia’s office, brandishing court documents and threatening to seize the assests of the cell-phone giant.

A bailiff stood at the side of the 43-year-old sales manager, ready to reposess the company’s things.

Ms Tan was enforcing a small claims court decision that ordered the world’s largest cellphone maker to pay her $778 for a faulty cellphone she bought last year.

The moment, which Ms Tan recalled recently, marked the culmination of a seven- month David-versus-Goliath battle.

The story of one woman’s fight against a mighty firm made its rounds in several online forums last week, casting the spotlight on how the world’s top phone maker handled unhappy customers.

Things all started in August last year, when Ms Tan bought a Nokia E61i phone from a StarHub store.

Ms Tan said the phone would not power on in the first week, but a Nokia service centre refused to exchange it for a new one.

Frustrated after sending it for repairs several times, she turned to the Small Claims Tribunal in November.

At this point, Nokia tried to settle the matter privately, by offering to exchange Ms Tan’s phone with a new one, or to refund her $388. This was the purchase price that came with a two-year StarHub subscription.

She rejected the offer, looking instead for $778 – the full retail price of the phone.

Ms Tan told The Straits Times: ‘I didn’t claim for more than what the phone cost because I’m not greedy for Nokia phones.’

There were two consultations and one hearing before the small claims tribunal. Nokia missed the last two sessions, claiming the relevant department had not received the notice on time.

As a result, the company was ordered on December 18 last year to pay Ms Tan $778 within 15 days.

But it did not.

Article obtained from straitstimes.com on 24th February 2008

Hotel 81, Fragrance Hotel, and a whole chain of other smaller hotels lined the roads along Geylang. It’s surprising how one can be so spoilt for choice in this small area. With food stalls just across the roads, anyone from anywhere can just pop by the place after they are done with whatever business. For me, it was just another of those days with urges. I don’t know how or why it comes, but when it does come, it’s hard to stop.

Read the rest of this entry »

Or so thinks Mr Syu who wrote to the Straits Times forum on 23rd February 2008. Amidst all the talk about a "suffering" middle class in Singapore, the writer brought to the attention of many readers on why he thought that the Singapore middle class, is really not that poor after all. He backed his conclusion based on a few findings, which included:

  • Ownership of mobile phones with constant yearly upgrades (for the record, I don’t upgrade my phone on a yearly basis until it breaks; then again, my WM-based phone always break – and I hope that a Nokia can perform better)
  • Suscription of broadband Internet connections and/or cable TV
  • Ownership of "in" Louis Vuitton handbags costing more than S$1000 (my, oh my, I would probably love to own one)
  • Renovation of homes costing up to or more than S$50,000 (for the record, the only time my place had been renovated was when my family first moved in eons ago)
  • Ownership of cars despite rising ERP and fuel cost – which in the eyes of the writer, are useless and definitely not a necessity
  • Staying in HDB is not supposed to bring about a "poor" feeling – I don’t see how this can bring about a person to "feel poor"
  • Ownership of shoes – that the writer thinks that each middle-class family member owns at least 5 pairs of shoes – this is so ridiculous that I am almost laughing my head off and getting stitches – goodness, he must have missed me in his sampling survey – I own only 1 pair of shoes and 1 pair of sandals – shoe for work, sandals for dinner… or 3, if you count in the pair of slippers that I wear to go to the mama-store to buy my loaf of bread

So all you middle class people – stop changing your handphones, terminate all broadband Internet subscription and sell your TV away. While I admit that the LV bag is a luxury item everything from the 3 point onwards didn’t make sense any more.

And… I am fuming! Why? Because he didn’t sample me on how many pairs of shoes I have!

Ed: On a more serious note, the letter didn’t seem to make much sense because the correlations didn’t seem quite right. His observations doesn’t seem to collate well with the point that he’s trying to bring across – that the Singapore middle class is really well to do – and what’s Victor getting a new pair of shoe got to do with the writer anyway? I’d prefer a person get a new pair of shoes than to get hurt from wearing a worn out pair – which will cost more eventually. So, I think his views are really flawed unless he has access to proper statistics. Anyway, if people were to stop buying things and utilizing services, the economy will come to a standstill and Singapore will revert to it’s 3rd world economy status.

Suffering sandwich class? Hardly

HUNDREDS of millions of dollars and a host of benefits were given to Singapore’s middle or ‘sandwich’ class in this year’s Budget. This was to ensure that all Singaporeans get help in fighting inflation and rising costs.

But, really, how poor is our middle class?

It is not unusual for each member of a typical middle-class family to own a mobile phone. What’s more, upgrading these phones to the latest model is a yearly affair.

Most middle-class families also have broadband Internet connections or cable TV. Many have both. Each family probably has at least two television sets and one of them is likely to be a large LCD or plasma television.

It is also routine for a middle-class family to enjoy a holiday abroad once a year. The women in an average family would also probably be able to afford at least one Louis Vuitton bag which costs more than $500 apiece.

A woman friend told me that the ‘in” handbag today costs more than $1,000 and more than half the women on Singapore streets carry one.

My contractor told me that it is not unusual for middle-class Singaporeans to spend $50,000 to renovate their homes. In short, these are ‘necessities’ today’s middle-class Singapore family cannot do without.

The main gripes of many drivers are rising fuel and ERP costs. Yet, at least half the staff members in my office own cars. And if you ask a middle-class family whether a car is a luxury or a necessity, chances are, they’ll tell you it’s a necessity.

Never mind the fact that before they achieved middle-class status, their formerly car-less lives were not necessarily handicapped.

The members of the Singaporean middle-class family feel poor when they live in Housing Board flats, which can be almost as good as condominiums. They feel poor unless they upgrade to private estates.

Here’s a reality check: Recently, Mr Christopher Victor, who is on public assistance, told The Straits Times that he wants to buy a pair of new shoes with the extra $40 he will receive from the Budget. Each middle-class family member probably has at least five pairs.

Too much is given to the middle class and more should be given to those who really need financial aid.

Forum note: Mr Victor is an 89-year-old childless widower on public assistance, whose monthly stipend under the Budget will increase to $330.

The Budget debate will begin in Parliament on Monday and is slated to last until March 6.

Syu Ying Kwok

Article obtained from straitstimes.com on 23rd February 2008

What sort of special treatment? NS. National Service. Foreign male who are Singapore Permanent Residents (PR) studying in government schools are expected to serve national service should they decide to stay on in Singapore after completing their secondary/tertiary education at the age of 18-21 years (please correct me if I am wrong). I am not sure what happens if they don’t, but I do understand that taking up citizenship following completion of national service is optional.

I remembered that Indonesia kept discrediting the treaty that was signed between Singapore and Indonesia, which was eventually voided. However, here they are meddling in our affairs and dictating how our country should be run. If Singapore listens to them, doesn’t that mean that Singapore will ultimately listen to everyone else? So… who runs Singapore in the end?

Indonesia has asked Singapore to exempt Indonesian citizens who are permanent residents from performing National Service.

Foreign Minister Hassan Wirajuda said that such an exemption was necessary as Indonesian citizens doing military service in another country risk losing their citizenship.

‘For our citizens, whatever the reason, undertaking foreign military training would mean losing their citizenship under the citizenship law,’ Mr Hassan was quoted as saying by the Republika daily on Friday.

He said that the issue of national service for Indonesian citizens with permanent resident status had been around since the Singapore government started requiring foreign citizens with such status to be enlisted.

‘In our communication with the Singapore government, we have requested that Indonesian citizens, including those with permanent resident status, to be exempted from doing national service,’ he said.

He did not disclose when the Indonesian government had made the request.

He also said the government could only remind Indonesians that under the law, their citizenship could be revoked if they agreed to be enlisted.

Article obtained from straitstimes.com on 22nd February 2008

Edison Chen has officially declared that he’s quitting showbiz, without mention of what his future plans are. This was not a surprised move since there had been earlier reports of the underworld placing a price on his head. He is currently in the United States.

I guess this incident, and many other previous ones, including those that happened in Singapore, should provide people with some sort of idea of the level of privacy protection that there is in reality and the things that people will do; especially if you are pretty/handsome, popular or famous or any of the above.

HONG KONG – HONG KONG singer and actor Edison Chen said on Thursday that he would retire from the Hong Kong entertainment industry to ‘heal himself’, in his first public appearance since a nude photo scandal broke in January.

‘I’ve decided to step away from the Hong Kong entertainment industry,’ Chen told hundreds of reporters at a press conference, amid a flood of camera flashes.

He apologised to Hong Kong for the scandal which has drawn blanket media coverage over several weeks.

Hong Kong police said some 1,300 private shots of Chen in bed with at least half a dozen female celebrities had been copied by the staff of a computer repair shop from a faulty laptop believed to belong to Chen, sparking off a media frenzy.

The Canada-born Chen, a hip hop artist and Asian film star who has appeared in films such as Infernal Affairs, the Hong Kong triad film which inspired Martin Scorsese’s Oscar-winning film ‘The Departed’, admitted for the first time that most of the pictures circulating on the Internet had been taken by him.

‘These photos were very private and have not been shown to people and were never intended to be shown to anyone,’ the 27-year-old said in a calm voice.

‘I have failed as a role model. However I wish that this matter will teach everyone a lesson.’

He said in a brief statement he would fulfil existing commitments before stepping down ‘indefinitely’. He added that he would dedicate himself to charity and community work.

‘During my time away I have made an important decision. I will wholeheartedly fulfil all commitments I have to date but after that I have decided to step away from the Hong Kong entertainment industry,’ he said.

‘I have decided to do this to give myself an opportunity to heal myself and to search my soul. I will dedicate my time to charity and community work within the next few months. I will be away from Hong Kong entertainment indefinitely.’

Hong Kong police have so far made 10 arrests in connection with the scandal.

Chen said he had come back to Hong Kong to account for himself.

‘I would like now to apologise to all the people for all the suffering that has been caused and the problems that have arisen from this,’ Chen said, reading out a statement in English to a packed press conference.

‘I would like to apologise to all the ladies and to all their families for any harm or hurt that they have been feeling. I am sorry,’ he said.

Media reports say the photos – which allegedly show him in compromising positions with various celebrities, including Canto-pop star Gillian Chung, actress Cecilia Cheung and former actress Bobo Chan – were copied from Chen’s computer when he sent it in for repairs.

Chen admitted taking the photos but said they had been stolen from him.

‘I admit that most of the photos being circulated on the Internet were taken by me but these photos were very private and have not been shown to people and were never intended to be shown to anyone,’ said the star of ‘Grudge II.’

‘These photos were stolen from me illegally and distributed without my consent. There’s no doubt whoever obtained these photos had been uploading them on the Internet with malicious and deliberate intent,’ he said.

Chen said he was assisting the police with their investigation.

‘I have been assisting the police since the first day the photos were published and I will continue to assist them,’ he said, thanking the police ‘for their hard work on this case.’

It has been reported in China Press that Chen attempted suicide after the nude photos of him and several Hong Kong starlets started circulating the Internet.

The 28-year-old singer and actor fled to the United States after the controversy erupted. It is also reported that he refused to eat and have confined himself to his home.

Several companies have terminated their contracts with the star after the scandal came to light. The photos started appearing on the Internet after Chen sent his computer in for repairs.

Hong Kong triads were said to want actor Chen dead after the scandal spread, with racy photos of more starlets including Bobo Chan and Twins singer Gillian Chang were posted on the Net.

Word has it that an underworld figure has offered a HK$500,000 (S$128,000) reward to hack off one of his hands, reported Apple Daily Hong Kong.

Apple Daily HK, quoting a police source, reported that someone is planning to harm Chen when he returns.

Beijing police vow action on HK nude photos
Meanwhile in Beijing, Chinese police have vowed to detain anyone caught distributing nude photos of several Hong Kong pop stars that were recently posted on the Internet, state media reported on Thursday.

Hong Kong police said some 1,300 private shots of the celebrities had been stolen by the staff of a computer repair shop from a faulty laptop believed to belong to Canadian-born singer and actor Edison Chen.

The scandal has caused a media frenzy and feverish downloading and sharing of the photos. Hong Kong police have made several arrests and the investigation is ongoing.

Chinese media said police in the southern city of Shenzhen, which borders Hong Kong, had arrested 10 people suspected of producing, selling and purchasing compact discs of the photos.

‘Showing the photos to friends or posting them on blogs or online forums will break the law even if it is not for the purpose of making profits,’ the China Press and Publishing Journal quoted a Beijing police official as saying.

Those who do so could be put under detention for up to 15 days for a misdemeanour offence, the unnamed official said.

‘If someone transmits more than 200 of the photos as a package on the Internet, the sender will be prosecuted for criminal liability,’ the official was quoted as saying.

Authorities in mainland China have ordered Web sites and Internet service providers to exercise self-censorship, filtering and deleting the photos, but private sharing through instant messengers and other software remains rampant.

A Beijing Internet content watchdog has cited Chinese search engine giant Baidu for spreading the photos, asking it to apologise to the public, state media reported.

Tabloid newspapers in celebrity-mad Hong Kong have devoted wide coverage to the scandal, in which photos appear to include at least six stars including actress Cecilia Chung and singer Gillian Chung.

Media in Hong Kong, Taiwan and mainland China have produced a flood of editorials and commentaries reflecting on ethics, humanity, privacy and Internet policies.

Local media reported that Edison Chen might give a briefing in Hong Kong on Thursday afternoon in what would be his first public appearance since the scandal broke in January. — REUTERS

Article obtained from straitstimes.com on 21st February 2008

Taxi problem back

Singapore February 20th, 2008

I find this quite strange actually. Just barely 1 month back, everyone was complaining about taxi fare being too expensive and that many are going to swear off taxies altogether. For the first time, many taxis were seen with a green LED on their roof – meaning that the taxis were not hired. Taxi drivers were threatening to return their cabs after Chinese New Year should business remained just as bad.

However, that was last month.

Apparently, the long queues have returned and it’s just as hard to get a cab now as it was before the fare hike. A check at the taxi stand behind Wisma Atria and Ngee Ann City last night showed that people were waiting and obviously frustrated with the disappearance of taxies; and the roads in town were filled with hired taxies. It seems like what my friend said was right – once a taxi rider, always a taxi rider.

Public transport, only if the frequencies are better; and we are not even asking for cleaner buses yet. Singaporeans do have short term memories, where the taxi fare hike is concerned. 🙂

One of the fears of investing into technology is that it would become obsolete as soon as it is purchased. This is especially so when pursuit of the technology is ceased instead of it dying a natural death or being superceded by newer technology. With Toshiba flying the white flag now, many consumers will be stuck with HD-DVD players with a very slim chance of seeing more movies produced on the media.

This is worse than having a mature technology dying because there may still be libraries of movies that are already available on the old media. In this abrupt pull back of technology, there is a high chance that companies will stop investing in this technology and hereafter move on to producing movies on the Blu-ray disc – the Sony technology that HD-DVD lost to.

One would then wonder what happens to the consumers then? Well, the HD-DVD player will probably go the way of the LD player, except that there’s still a chance of finding old movies and Karaoke discs on LD than on HD-DVD discs. To add salt to the wound, if the HD-DVD player is white and huge, it’d indeed be a white elephant.

TOKYO–Investors cheered an impending end to a format war for next-generation DVDs on Monday, pushing up shares of both Toshiba, on the verge of abandoning its HD DVD discs, and Sony, the leader of the rival Blu-ray camp.

Toshiba shares jumped 5.1 percent as analysts praised its decision to cut its losses, while Sony, whose technology is set to become the industry standard for the next generation of high-definition home movie DVDs, rose 2.7 percent.

"It doesn’t make sense for Toshiba to continue putting effort into this," said Koichi Ogawa, a chief portfolio manager at Daiwa SB Investments. "It needs to cut its losses and focus its resources on promising businesses."

A source at Toshiba told Reuters on Saturday that the electronics conglomerate was planning to give up on the HD DVD format after losing the support of key retailers and several movie studios including Warner Bros.

Toshiba, which led a consortium promoting HD DVD, would suffer losses of hundreds of millions of dollars to scrap production of its equipment and other steps to withdraw from the business, Japanese public broadcaster NHK reported.

But analysts gave high marks to Toshiba’s seemingly quick decision to pull the plug on HD DVD because of the heavy costs involved in promoting the format.

Nikko Citigroup raised its rating on Toshiba to "buy/high risk" from "hold/high risk." JP Morgan maintained its "overweight" rating while predicting the elimination of sales promotion costs would add $280 million to Toshiba’s operating profit in the next business year from April.

"Since the business has no growth potential without video software, we think the company will probably withdraw completely rather than just partially," JP Morgan analysts Yoshiharu Izumi and Masashi Hayami wrote in a note to clients.

While keen on a new format DVD that can hold more content and produce higher-quality pictures, movie studios, and retailers want a single format that would avoid the cost of producing and stocking two different types of DVD.

Shoppers, faced with two formats and movies that might only play on one or the other, have tended to buy neither at a time when the entertainment industry was hoping the new generation discs would revive the $24 billion home DVD sector.

An end to the war means consumers can now be sure they won’t be stuck with a 21st century equivalent of Betamax–Sony’s videotape technology that lost out to VHS in the 1980s.

The defection of Time Warner’s Warner Brothers to Blu-ray from HD DVD in January was a heavy blow to Toshiba’s plans. It took Hollywood’s biggest film library into the Sony consortium’s camp and meant 70 percent of Hollywood movies would be in the Blu-ray format.

When the world’s largest retailer, Wal-Mart Stores, said Friday it would quit stocking HD DVD movies in its 4,000 U.S. stores, both consumers and pundits said the war was over.

The decision matched earlier ones by consumer electronics chain Best Buy and online video rental company Netflix.

"Blu-ray won. It’s fantastic and I trust Sony," said one customer who was browsing the DVD player aisles at the Best Buy Co Inc store on New York’s Fifth Avenue.

Tania Bonetti, who works in the home theater section of the store, where DVD players cost from $399 to almost $1,000, said, "Blu-rays are flying off the shelves, but we have to order if you want HD."

Wal-Mart’s own movie and gaming blogger put the future of HD DVD in stark terms.

"If you bought the HD player like me, I’d retire it to the bedroom, kid’s playroom, or give it to your parents to play their John Wayne standard def movies, and make space for a BD (Blu-ray disc) player for your awesome Hi Def experience," Wal-Mart blogger Susan Chronister wrote in a posting.

Stephanie Prange, editor in chief of Home Media Magazine, said the war’s end should boost high-definition DVD adoption.

"It would definitely help. The two formats, though both were good, have confused consumers and prevented them from moving into the high-def future," she said.

Article obtained from ZDnet at http://news.zdnet.com/2100-9584_22-6230980.html on 19th February 2008

Lydia Sum passed away early Tuesday morning (this morning) in Queen Mary Hospital in Hong Kong. The cause of death was not known, but it was known that she was suffering from a bile duct condition. Lydia had been a childhood favourite because of her funny antics in movies. She also acted in a sitcom, Living with Lydia, where she played a mother to 2 children and runs a Dim Sum restaurant. As with most HongKongers in real life, she is particular about her food in the sitcom and enjoys it to the fullest.

Her passing on leaves behind a legacy that the next generation can only hear of.

VETERAN Hong Kong actress Lydia Sum, known for her iconic black-rimmed glasses and heavy build, died early on Tuesday, news reports said. She was 60.

The cause of death wasn’t immediately clear, but Commercial Radio reported on its Web site that Sum had been suffering from a bile duct condition. Radio RTHK reported on its Web site she suffered from liver cancer.

Shanghai-born Sum passed away in Queen Mary Hospital in Hong Kong.

The star had been suffering from diabetes and high blood pressure. She was admitted into hospital in August last year for an operation.

Affectionately known to peers and fans as Fei-fei, Sum made her movie debut at age 13, according to the Commercial Radio report.

In 1960, she joined Shaw Brothers. Her stardom began with the widely televised TVB variety show Enjoy Yourself Tonight, first singing with the Four Golden Flowers in the 1970s.

She acted in more than 100 movies in Hong Kong and hosted more than 5,000 episodes of variety shows. Kung fu fans will remember her as Yuen Cheung-Yan’s dominating wife in the film Drunken Tai Chi. She also appeared as Richard Ng’s wife in the all-star comedy Millionaire’s Express and in It’s a Mad Mad World in a major role.

Sum starred in Mediacorp’s Channel 5 sitcom ‘Living with Lydia’ and her performance in the Singapore programme won her the ‘Best Comedy Performance by an Actress’ award at the 2003 Asian Television Awards.

It was the first time she had acted in an English drama in her 40 year career.

Sum married actor and singer Adam Cheng Siu Chow in 1985 after 11 years of cohabitation. They had a daughter, Joyce Cheng Yan Yee, in 1987. Eight months after Joyce was born, Cheng and Sum divorced.

Hong Kong leader Donald Tsang mourned Sum’s death. ‘Hong Kong grew up with her laughter. She brought us a lot of joy,’ Mr Tsang told reporters.

Article obtained from straitstimes.com on 19th February 2008